With my mother's first pair which I gave her for her birthday, one of the earrings came loose. I contacted Gwen Beloti about repairs. I received an email from Gwen that not to worry about repairing the earrings, the company would send mom a new pair. This is the kind of exemplary customer service that hardly exists anymore! I love Gwen Beloti jewelry and just purchased gold hoop earrings which are fabulous as well. I am proud to support this company.
I had already purchased some of Gwen's gorgeous jewelry when I decided to buy the Fishtale Mirror earrings for my mother's birthday. First, I received a personal email from Gwen answering a questions I had about shipping. Second, they took my birthday message transcribing it into a handwritten note. My 86 year old mother loves jewelry and is absolutely thrilled with her earrings. Gwen and her team offer beautiful, affordable jewelry, while bringing back the too often lost art of great customer service. Thank you!