I had already purchased some of Gwen's gorgeous jewelry when I decided to buy the Fishtale Mirror earrings for my mother's birthday. First, I received a personal email from Gwen answering a questions I had about shipping. Second, they took my birthday message transcribing it into a handwritten note. My 86 year old mother loves jewelry and is absolutely thrilled with her earrings. Gwen and her team offer beautiful, affordable jewelry, while bringing back the too often lost art of great customer service. Thank you!